Amazon Prime scam calls and emails: Amazon UK reveals warning signs | Personal Finance

From the urgency demanded by the scammer to the genuine-looking correspondence, sadly, many people will be caught out by scams. Recently, Action Fraud has warned members of the public about a scam which has been in operation, in which fraudsters have pretended to be from Amazon.

Related articles

Monzo scam warning: Signs bank account holders should watch out for Spotify scam: Convincing way scammers could steal bank details online


Amazon Prime scam warning: Man loses £65,000 in online banking scam

Between October 1, 2019 and January 16, 2020, the National Fraud Intelligence Bureau (NFIB) identified 571 reports of Amazon Prime-related Computer Software Service Fraud.

This kind of scam has seen fraudsters steal a huge £1million from victims.

Worryingly, one victim, a man from Glasgow who is in his 60s, has lost more than £65,000.

The impact of these scams can no doubt be devastating, meaning many people may want to do everything they can in order to reduce the risk of falling victim themselves, should they be targeted.

READ MORE: Pension warning: Instant way you could spot a scammer on the phone

Amazon Prime scam: Amazon Prime UK logo and scammer in pictures

Amazon Prime scam: Scammers have been purporting as Amazon, Action Fraud has said (Image: GETTY)Amazon Prime scam: What has happened?

Action Fraud has shared some details about the scam, which involves victims receiving an automated call, which informs them they they have been charged for an Amazon Prime subscription.

The individual is then instructed to press the number one on their keypad in order to cancel the supposed transaction.

Upon doing this, the victim is directed to a fraudster who is posing as an Amazon customer service representative.

DON’T MISSVictim loses £33k after seeing scam text between genuine messages [REAL LIFE]Tax scam: Thousands sent fake HMRC letters [WARNING]
Burglary scam: How fraudsters can target vulnerable victims at home [INSIGHT]

Related articles

Fraud expert and ex-con artist warns ‘never, ever use a debit card’ Credit card fraud warning: ‘Extremely important’ check to make online

The fraudster then claims that the subscription was purchased fraudulently, and that remote access to their computer is necessary in order to fix a security flaw that will prevent it from reoccurring.

They are then told to download a remote access application. This is often the “Team Viewer” app, and this grants the fraudster access to their computer.

Then, the criminal can mis-use the software and monitor the victim logging onto their online bank account – allowing them to see the victim’s personal and financial details.

There are other tacts of this crime, and this includes fraudsters stating that the recipient is eligible for a refund following an “unauthorised transaction” on their Amazon account.

A spokesperson for Amazon told “We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website.

Amazon Prime scam: Person on laptop

Amazon Prime scam: Amazon UK has detailed a number of details it will never ask customers for over email (Image: GETTY)


Text scam warning: Worrying message could cost you £20

“If a customer has concerns or receives a call they believe is not from Amazon, they can check the help pages for guidance.”

Amazon said: “Customers should never provide personal or financial information to unsolicited callers, or ask them to take any actions on their Amazon account.

“Customers can also report fraudulent activity to Citizens Advice or Action Fraud.”

In the guide on security and privacy, Amazon UK explains that fraudsters may impersonate the company in order to access information.

The online retailer also says that “from time to time” a person may receive emails purporting to come from however they have not actually come from an actual accounts.


Amazon Prime scam: Person on phone looking worried

Amazon Prime scam calls have been reported to Action Fraud recently (Image: GETTY)

Rather, these may be from scammers who are attempting to convince individuals to reveal sensitive information.

Amazon points out some details which it would never ask for via email.

The website says:

“Amazon will never ask you for the following information in an email communication:

Your National Insurance Number.Your bank account information, credit card number, PIN number, or credit card security code (including “updates” to any of the above).Your mother’s maiden name or other information to identify you (such as your place of birth or your favourite pet’s name).Your password.”